In partnership with families
Parent communications
This page contains information for parents. The latest BSG Parent Information Booklet will be available in September.This booklet provides key dates and details about how the school will support your daughter’s learning. To navigate directly to a section on this page click one of the following links:
Arbor MIS
In September 2024 we made the exciting transition to Arbor MIS. When students join the school their primary guardians (ie the parents/ carer that the student lives with) will be sent a link to join Arbor Parent Portal (which can be an App or Website use).
The school office will now use your email address to communicate with you using In Touch – there is no need for you to register or log in to anything for In Touch, it is simply a mechanism used by the school to send emails using our MIS as the address book. This allows the school to email specific groups of parents – for example, all parents of year 10. We are also using the In Touch system to email out Progress Checks and Reports so it is vital that we have your correct email address on file. Paper copies of these reports are still sent home with pupils but electronic copies are emailed so that you have a copy to keep for your records.
Having problems receiving In Touch messages?
Some email clients send messages from SIMS In Touch to the ‘spam’ folder. Check your junk folder for messages if you aren’t receiving any emails. You could also try adding the school address to your safe senders list: 8395405@sims-communications.co.uk Please email Mrs Jackson kjackson@bsg.bournemouth.sch.uk with any technical queries regarding receiving In Touch messages from the school.
Please note that 8395405@sims-communications.co.uk is an email address for outgoing messages only – PLEASE DO NOT SEND EMAILS OR REPLIES TO THIS ADDRESS as they will not be received as an email and may not be seen by the intended recipient. If you need to contact the school via email please email office@bsg.bournemouth.sch.uk.
Arbor Parent App
The Arbor Parent portal enables a range of communication functions including attendance, behaviour and more. You can report a pupil absence via the app, you can check on your contact details, medical notes, etc and also check on your daughter’s timetable, behaviour and achievement points, attendance to date, house points etc.
Communications from the school, including Progress Checks, notification of parents’ evenings and newsletters, will come to your email inbox via Arbor – if you are not receiving communications please check your spam folder and please also consider adding our Arbor address as a ‘safe sender’. The email address will be: no-reply@mail.arbor-education.com on behalf of Bournemouth School for Girls <office@bsg.bournemouth.sch.uk>
For those parents with another child at another school that uses Arbor, you will have separate Arbor accounts for separate schools.
If you are new to BSG you will need to set up a new account – please use the link that is sent to you by the school and this will connect you to BSG’s Arbor database.
Here are links to Arbor help and guidelines on the Parent Portal:
What is the Arbor Parent Portal https://support.arbor-education.com/hc/en-us/articles/360034515714-What-are-the-Parent-Portal-and-Parent-App#h_01H90T7S6TNS7N2D12G6286WZD
How to Log in https://support.arbor-education.com/hc/en-us/articles/360020147458-Log-into-the-Parent-Portal-and-the-Parent-App
Logging in with more than one child using Arbor? https://support.arbor-education.com/hc/en-us/articles/4402652335377-How-can-parents-sign-up-for-the-Parent-Portal-or-Parent-App-if-they-have-a-child-at-more-than-one-school-using-Arbor
For help using the Arbor Parent portal please contact Mrs Kathy Jackson at the school by emailing kjackson@bsg.bournemouth.sch.uk. (Please do not contact Arbor as they will direct you to the school.)
ParentPay
ParentPay is a secure online system that allows you to make payments for school trips, lunches and other school items. This safe, well-proven technology brings the opportunity to offer a significantly improved service for parents; you can keep track of the payments you have made. It will also enable the school to process payments more quickly.
With one user name and password you can make multiple payments, for your daughter or daughters in school. The system is linked to our finance office so you can pay for school trips, cashless catering for school lunches, print credits and other payments. There is no longer any need for your daughter to bring large amounts of cash or cheques into school, with the risk of losing them. You can make a payment at any time and will always have online access to your complete payment record.
To use this service you will need a unique username and password and this can be obtained by contacting Mrs Morphy in the school office. dmorphy@bsg.bournemouth.sch.uk
Here is the link to the ParentPay website.
SchoolCloud Parents Evening
Bournemouth School for Girls is now offering an online system for booking appointments for parents’ evenings using SchoolCloud software. Click here to access SchoolCloud. We are currently also using the software for video call appointments. Here is a useful guide to video appointments.
Prior to the parents’ evening you will receive an email via In Touch detailing the dates and times of the evenings and when bookings will open.
How do I log-in?
In order to log in you need to enter details to match those we hold on our management information system. If you need to double check these details you can refer to the SIMS Parent App – Data Collection section. Please email Mrs Jackson kjackson@bsg.bournemouth.sch.uk in the Data office if you have any difficulty logging in to SchoolCloud. The Data office can also assist with cancelling, making and amending appointments.
How are appointments offered?
Appointments are offered on a first come first served basis – unfortunately there may be more pupils than appointments available, particularly if the teacher has more than one class. If you are unable to make an appointment you are welcome at any time to contact the teacher and request feedback. You can email the school office and mark it for the attention of….(teacher’s name). If you add a telephone number and email address to your message the office will forward your email to the relevant member of teaching staff who will then be able to contact you.
Free School Meals
To apply or find out if your daughter qualifies for Free School Meals please click here.
If you prefer to complete a paper form, please visit the Customer Contact Centre at the Town Hall (opening hours Monday to Thursday 9.00am to 4.30pm and Friday 9.00am to 4.00pm). Alternatively, telephone 01202 456222 (telephone opening hours are 8.30am to 5.15pm Monday to Thursday and Friday 8.30am to 4.45pm).
